Is there an office near me?
iShine's office is located in the city of St. Charles but we service several areas such as:
St. Charles-O'Fallon-Weldon Springs-Lake St. Louis-Wentzville-St. Peters-Chesterfield-Westport-Ollivette-Frontenac and Ladue. We may also service other areas that are not listed.
Do I need to be home while iShine cleans?
If you prefer to be present while we service your home, feel free. However, several of our clients prefer to provide us with a key, garage code or garage opener for us to access their home. Each opener/key is coded and placed in our safe nightly to ensure that your assets and family are protected.
Who will be in my home?
Our Cleaning Specialists have been in the housekeeping industry ranging from 3-25 years. We are also pet and child friendly. Our team will show up in clean uniform and happy to serve you. The employees at iShine pride themselves in their work and always carry themselves in the most professional manner. Each member of our staff undergoes a criminal background check and a drug test upon employment. A team supervisor is present during each visit. We are a bonded and insured company.
How do I reschedule?
If you need to reschedule your cleaning, no problem! We will be happy to accommodate your needs! Please call our office 48 hours in advance to reschedule. Any cancellation occurring after 48 hours notice will be subject to a $25 rescheduling fee.
What's the Cost?
By calling our office, we are able to give you an estimate of what a home such as yours might cost to clean, however, we insist on scheduling a brief 15-minute consultation in your home to determine your specialized rates. Our "one time" cleaning rates include two Cleaning Specialists at $75/hour with a 2 hour minimum. Because each home is different from another, iShine personalizes each cleaning to fit your unique lifestyle.
What if my cleaning falls on a holiday?
We will contact all of our clients within a week of any national holiday to reschedule at your convenience.
I am LOVING sitting here and catchinig up on my TV shows while smelling a nice clean house! Thanks iShine ladies!! - Justine, Wentzville.
How do I prepare for your arrival?
Not much! iShine arrives fully prepared to clean your home. We do ask that you please pick up any clothing, toys, or other various household items prior so that we are able to serve you better.